Cafeâ€™s and Restaurants have stories behind them, Stories of dreams and passion, Mr. Ashish Pawar, the owner of New Pawar Restaurant in Jabalpur inherited this passion for starting a family restaurant from his father Mr. Narendra Singh Pawar. He took out time from his busy schedule to talk to us, here is the story behind NPR, Jabalpur
Tell us the story behind your restaurant?
NPR was originally founded in 1964 by my uncle Late Shri Kapoor Singh Pawar ably supported by his two younger brothers ie my second uncle Mr Ram Singh Pawar and my father, Mr Narendra Singh Pawar.Â They put in their blood and sweat to make it a successful setup. Kapoor Singh supervised and managed overall business operations and strategies, Ram Singh handled market and vendor management and youngest brother Narendra Singh supervised kitchen and quality management. In 1983, due to a tragedy in family they shut down this unit.
In 2002, Narendra Singh Pawarâ€™s elder son Ashish Pawar restarted this business. Since then, for last 14 years NPR is known and loved by both, locals as well as travellers and tourists
Tell us something about the founder?
Late Shri Kapoor Singh Pawar was a first generation entrepreneur. He started his journey as a young canteen boy ending up being a successful businessman who established multiple ventures, starting from a small bicycle rental shop to hotel, restaurants, shopping complex and other real estates projects in Jabalpur city.
He had deep interest in civil and mechanical engineering. Without any formal education he gained experience and excelled in construction business. He was in love with machines and made many innovative tools ahead of that era.
He passed away in 1995 and then I took the responsibility of carrying the baton forward on his young shoulders.
In 2002, Myself a Commerce graduate, re-opened the restaurant and re-established the brand NPR. I have keen interest in business systems, processes and management. I love travelling and spending time with family and close friends. I admire and follow Salman Khan and Arnold Schwarzenegger for fitness and body building.
Tell us what is your specialty ?
NPR is a fast paced pure veg restaurant serving homely cooked delicious Indian cuisines to families, students, travellers and office goers in a serene and hygienic ambience.
We are best known for our varieties of thalis delivering all 5 tastes in one plate.
In 1964, NPR introduced the people of Madhya Pradesh with South Indian cuisine and Chhaina sweets of Kolkata. No other place served these dishes before this in whole MP.
What are your learning?
I learnt that in hospitality business success mantra is ATITHI DEVO BHAVA. Guest delight is the prime focus. Nothing can beat the proud feeling when, happy and satisfied guests delightfully praise our preparations and services. I feel the idea is very simple, give the kind of service and experience to your guests as you would expect when you go out with your family to some world class restaurant or cafĂ©. Also I learnt that it is a complete team work and our employees are the backbone of the system. If we keep them happy and stress free they will take care of the guests and business will flourish.
Biggest learning is that guests and employees have multiple options in market today, so the differentiating factor is how better your brandâ€™s personal connect and repo is with your guests and staff.
Would you like to mention any key people behind it?
My father Shri Narendra Singh Pawar still actively participate in management and mentor the next generation. My younger brothers Ajeet and Atit are ensuring that NPR keep up with the fast paced and tech savvy new generation by adopting modern tools, technology and strategies.
NPR is among KhanaGaDi’s valueable vendors who provide wide variety of food in train